Mako
ESEN Try it free
For teams that sell on WhatsApp and social in Costa Rica

Your next sale already messaged you.
Don’t let a single chat slip.

Ma-ko is the omnichannel CRM that brings your WhatsApp, Instagram and social chats into one shared inbox. Every inquiry gets an owner, context and follow-up all the way to the sale.

Try free for 1 month Chat on WhatsApp

First month of the base plan free, no cardThen $79 USD/month (+ taxes).

3 agents included. · Unlimited contacts. · WhatsApp and add-ons billed separately.

WhatsApp Instagram Facebook Telegram Email Web chat

Illustrative product view. Names, messages, amounts and results are fictional; they do not represent real customers or sales.

How it works

From a loose chat to a sale with follow-up

When conversations live across several apps, your team can reply twice or leave inquiries without follow-up. Ma-ko brings the work together in three steps.

1

Connect your channels

Bring WhatsApp, social, email and web chat into a single inbox.

2

Assign and reply

Every conversation has an owner, history and notes so the team works with the same context.

3

Follow up

Move the chat to the CRM, schedule the next touch and prepare the quote until you close.

The essentials

Handle the chat and manage the sale in one flow

The conversation and the opportunity stay connected, with no copying data from one tool to another.

Shared inbox

  • Clear owner: assign each chat to a person or team.
  • History per contact: review what was said, on any channel.
  • Notes and templates: coordinate the team and answer FAQs faster.

Sales CRM

  • Visual board: move each opportunity from new contact to won deal.
  • Reminders: set when to reach out to each person again.
  • Quotes and catalog: build and send the proposal from the same flow.

Plus: labels, filters, campaigns and reports exportable to Google Sheets.

Sample pipeline; fictional names and amounts.

Pricing

One base plan.
Add-ons, separately.

First you see what your subscription includes. Then you decide which usage and add-ons to enable.

First month of the base plan free no card
Ma-ko base plan
$79 USD /month + taxes
Includes:
  • 3 agents
  • All channels and inbox
  • CRM and sales board
  • Unlimited contacts
  • Quotes and catalog
  • Campaigns and reports
Try the base plan free
3 agents included Unlimited contacts Month to month

Billed separately

Additional agents$20 USD per month for each additional agent.
WhatsApp messagesPer category, market and Meta’s official rates.
Optional assistantBilled by usage, with a monthly cap you set.
Optional client portal$2.99 USD per month per portal user.

The free month covers the base plan. WhatsApp and Assistant usage, if enabled, is billed from day one.

Optional add-ons

Enable only what your operation needs

The base plan works on its own. These add-ons are enabled only if they add value to your team.

Optional · usage-based

Assistant

Suggests replies and summarizes long conversations. Your team decides what to send and can set rules and a monthly spend cap.

Not included in the base plan. Billed by usage.
Optional · per user

Client portal

A private, branded space to share quotes, documents, orders and the conversation history you choose to show.

$2.99 USD per month per portal user. Not included in the base plan.
The company

Built in Costa Rica, for people who sell by chatting

Ma-ko was born in Costa Rica for a very local problem: businesses sell over WhatsApp, Instagram and Facebook, but those conversations live in scattered apps and sales go cold. We built an omnichannel CRM that brings those chats into one shared inbox —with an owner, context and follow-up— so no sale slips between tabs.

Why we built Ma-ko

  • A local problem: small teams handling dozens of chats at once, with no common place to follow up.
  • One platform: inbox and CRM in the same flow, instead of jumping between the phone, a spreadsheet and several apps.
  • Made for the region: for SMBs and sales teams in Costa Rica and Latin America that sell by chatting.

How we work

  • Official integrations: WhatsApp through Meta’s official Cloud API, following its policies.
  • Separated data: each business’s information is kept segregated and access-controlled.
  • Close support: straightforward pricing and a month-to-month plan, from a team that knows the local market.
FAQ

Frequently asked questions before you start

What does Meta charge and what does Ma-ko charge?
Ma-ko charges $79 USD/month (+ taxes) for the base plan. Meta charges for WhatsApp messages per category, market and its official rates. Additional agents, the Assistant and the Portal are billed separately.
Can I use my current WhatsApp number?
You can connect a new number or migrate your current one to Meta’s official Cloud API, following the requirements and steps Meta enables for your account.
Can my WhatsApp get blocked?
Ma-ko integrates through Meta’s official Cloud API; it does not use unauthorized WhatsApp Web connections. This reduces technical risk, but your business must follow WhatsApp’s policies, get contacts’ consent and keep communication quality high.
How do I start?
You sign up, connect your channels and invite your team. The first month of the base plan is free and requires no card.
Is my data separated from other businesses’?
Yes. Each company’s data is segregated. Authorized staff and the providers that operate the service access it only when needed to deliver it, under controls and confidentiality.
Is there a lock-in and can I export my data?
The plan is month to month and you can cancel it. Before you leave, you can export your contacts, conversations and reports in the available formats.

Your next customer already messaged you.
Reply with full context.

Try the base plan free
Prefer to talk? Message us on WhatsApp

First month of the base plan free, no card. Then $79 USD/month (+ taxes).

Try the base plan free